At Mastercam India Private Limited, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with local and international data protection laws, including the GDPR.
Information We Collect
• Personal Data: Name, email address, phone number, and other contact details.
• Usage Data: Information on how you use our website, including IP address, browser type, and pages visited.
• Cookies: We use cookies to enhance your experience. You can manage cookie settings in your browser.
How We Use Your Information
• To provide and improve our services.
• To communicate with you regarding updates, promotions, and events.
• To analyze website usage and enhance user experience.
Data Sharing and Protection
• We do not sell your personal information.
• We may share data with trusted partners to provide services on our behalf.
• We implement industry-standard security measures to protect your data.
Your Rights
• You can request access to your personal data.
• You have the right to request the correction or deletion of your data.
• You can opt-out of marketing communications at any time.
For any privacy-related inquiries, please contact us at [email protected]
Terms and Conditions
Welcome to Mastercam India Private Limited. By using our website, you agree to comply with the following terms and conditions.
Use of Website
• The content on our website is for informational purposes only.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
Intellectual Property
• All content, including text, graphics, logos, and images, is the property of Mastercam India Private Limited.
• Reproduction of any content is prohibited without our written consent.
User Responsibilities
• You are responsible for maintaining the confidentiality of your account information.
• You agree not to use our website for any unlawful or prohibited activities.
Limitation of Liability
• We are not liable for any damages arising from the use of our website.
• We do not guarantee the accuracy, completeness, or timeliness of the information provided on our website.
Refund Policy
At Mastercam India Private Limited, we strive to ensure customer satisfaction. If you are not satisfied with your purchase, you can request a refund within 05 days of the purchase date. No refunds will be made, after you have paid in full.
Refund Process
• Contact our customer service team at [email protected] to initiate a refund request.
• Provide your order details and reason for the refund.
• Refunds will be processed within 7-14 business days after approval.
Non-Refundable Items
• Products that you have purchased by paying through payment gateways or by bank transfers.
• Services that have been fully performed.
Shipping Policy
All our products and services are under the ITES head and therefore delivered electronically. No physical shipment of good will be done.
Delivery Timeline
• Minimum Delivery Time: 14 business days
• Maximum Delivery Time: 30 business days
Order Tracking
• Once your order is shipped, you will receive an email from our operations team, updating you on the delivery status.
Product/Service Details
Mastercam India Private Limited offers a range of CAD/CAM software solutions and services, including:
• Mastercam Software: Comprehensive CAD/CAM software for CNC programming.
• Training Services: Professional training programs for mastering Mastercam software.
• Support Services: Technical support and consultation services to help you maximize the use of our products.
For more information about our products and services, please visit our Products/Services page. Contact our sales team for pricing.
Contact Information
Mastercam India Private Limited
Address: 104, Tower 1, World Trade Center, Kharadi, Pune – 411014, Maharashtra, India
Email: [email protected]
Phone: +91 7378 55 2000